Navigating through Dynamics 365 Landscape

Since its inception in July 2016, Dynamics 365 has been quite young in the industry and there are lot of changes are coming up day by day. We got Dynamics 365 for Customer Engagement ( traditionally called Dynamics CRM) and Dynamics 365 Unified Operations (UO) which is nothing but the new version of ERP applications.

Everything become applications or simply apps now instead of modules.  Dynamics CRM is started calling now as Dynamics 365 for customer Engagement with 5 apps in it. Say

  • Sales
  • Customer Service
  • Marketing
  • Field Services
  • Project Service Automation

Then comes Dynamics 365 Unified Operations ( UO) which is the next version of ERP modules from Dynamics AX ( Axapta) and Dynamics NAV( Navision).

The UO apps available as of now are:

  • Finance and Operations
  • Retail
  • Talent

And we are expecting lot more apps to be added in the Unified Operations(UO) domains sooner into Dynamics 365.

On 11st January 2019 I had a chance to present topic on “Navigating though Dynamics 365 Landscape” on Dynamics 365 Meetup.


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