How to Disable Unified Client Interface (UCI) in Dynamics 365 CE (Enable legacy web client)

With the release of Dynamics 365 for Customer Engagement apps version 9.0, Microsoft has introduced a new user experience – Unified Interface – which uses responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation.

If you spin up a new Dynamics 365 CE online instance, it will automatically open in UCI mode.

To disable Unified Client Interface (UCI) or Unified Interface follow below instructions:

  • Browse the Dynamics 365 CE (CRM) URL and it would navigate to Dynamics 365 home page showing the list of UCI Apps, instead of showing CRM Classic Web UI.
  • Open Dynamics 365 – custom web app
  • Open System Settings (Advanced Settings –> Settings –> Administration –> System Settings). If you are not sure where to find Settings area in a UCI apps click here.
  • Click on General Tab
  • Change Enable only the Unified Interface value to No, under section Use the new Unified Interface only (recommended)
  • Refresh the browser and you will see the classic version of Dynamics 365 CRM web interface

Enjoy your familiar classic web client 🙂

Originally posted in Sandeep Kolarveettil’s blog: Read more


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